2gt99's commitment to responsible play
Play for fun — control is in your hands. 2gt99 makes the safety and well-being of every player its highest priority.
Our commitment
Online gaming is fundamentally about fun and entertainment. 2gt99 believes that gaming becomes a positive experience only when each player plays with an understanding of their own limits. But if gaming becomes a source of stress or anxiety rather than enjoyment, that is a signal that it is time to take action.
For this reason, 2gt99 has built a complete responsible gaming framework. Our tools give you full control over your playing time, spending, and state of mind. We want you to always play with a smile — win or lose.
On this page you will find out how to set deposit limits, take a time-out, exclude yourself temporarily or long-term, and how to contact the 2gt99 support team if you need help.
Get quick support
- Live chat — available 24/7
- [email protected]
- Support in Bengali and English
- Active 7 days a week, 24 hours a day
If you have any issue with gaming, contact us directly — we are here to help, not to judge.
Tools for control
2gt99 puts powerful tools in your hands — so you can always play on your own terms.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A safety waiting period is required before a request to increase a limit takes effect.
Time-Out Break
Take a voluntary break from 1 day to 30 days. While a time-out is active, you will not be able to log in or make deposits. There is no option to cancel before the break ends.
Self-Exclusion
Keep your account closed for 6 months to 5 years, or permanently. Reactivating your account during this period is not possible. This is the most effective step for long-term protection.
Loss Limit
Set a cap on the maximum amount you can lose within a given period. Once the limit is reached, no further bets can be placed — your balance stays protected.
Session Time Alert
Turn on a session timer to remind you how long you have been playing. Once the set time has passed, 2gt99 will suggest you take a break.
Direct Support
Talk to 2gt99's responsible gaming team at any time via live chat or email. We provide assistance with full confidentiality.
Signs of problem gaming
If you notice any of the following signs in yourself or someone close to you, it is time to take action. This is not a sign of weakness — it is a sign of awareness.
- Repeatedly depositing more or increasing bets to recover losses
- Hiding gaming from family or friends
- Spending excessive time gaming at the expense of work, studies, or relationships
- Feeling restless, irritable, or anxious when not playing
- Borrowing money or using savings for gaming
- Repeatedly trying to stop but failing
- Finding no enjoyment or interest in activities outside of gaming
Keep in mind
Online gaming is a form of entertainment — not a guaranteed way to earn money. Losses can often exceed wins. If gaming feels like a burden rather than something enjoyable, stop. 2gt99 is always by your side.
Protection of minors
2gt99 strictly prohibits minors from participating. If children or teenagers have access to your device, take the following steps:
- Always log out of your account
- Keep your password private and make it strong
- Use parental control software on your device
- If you have concerns, let our support team know
Tips for healthy gaming
Small habits make gaming more enjoyable and sustainable. 2gt99 encourages you to follow these tips.
Set a budget
Before you start playing, decide how much you are willing to spend. When you reach that limit, stop — avoid depositing more in the hope of winning.
Respect your time limit
Before each session, decide how long you will play. Take a break after the set time — there will be another chance to play the next day.
Play for fun
Think of gaming as entertainment, not a source of income. Winning is great — but not winning is a normal part of the game.
Do not bet under the influence
Do not game while under the influence of alcohol or any substance. Without sound judgment, it is easy to take on excessive risk.
Do not chase losses
Avoid the urge to place bigger bets immediately to recover losses — this often leads to even greater losses.
Do not hesitate to seek help
If you experience any problem, contact 2gt99 via live chat or email. We are always ready to help without judgment.
How to use the protection tools
After logging in to 2gt99, you can easily activate these tools from your account settings. A brief overview is shown below.
Step 1 — Log in and go to account settings
Log in to 2gt99 and click your profile icon at the top right. Select the "Responsible Gaming" option.
Step 2 — Choose your preferred tool
Select any of the following — deposit limit, loss limit, session timer, or time-out — and set your amount or duration.
Step 3 — Confirm
Save your changes. Reducing a limit or activating a break takes effect immediately. You will receive an email confirmation.
Step 4 — Contact us if you need help
If you have any trouble using the tools or need help with self-exclusion, message us directly via live chat or at [email protected].
Frequently Asked Questions
If you have any questions about responsible gaming, see the answers below.
- Time-out: typically from 1 day to 30 days — a short break for when you want to step away from gaming but do not want a long-term block.
- Self-exclusion: from 6 months to 5 years, or permanently — a firm step to break free from problem gaming. There is no option to end this period early.
- Live chat: connect directly via live chat on the 2gt99 website — available 24/7 in Bengali and English.
- Email: send a message to [email protected] describing your situation.
Control is in your hands — start now
Log in to 2gt99, set your limits, and enjoy playing responsibly.
Read more at 2gt99
Learn more about our game categories and platform.